The Cloud People is a leading Elite ServiceNow Partner, specializing in delivering innovative and scalable solutions for organizations looking to harness the power of the ServiceNow platform. Our team consists of highly skilled professionals who work collaboratively to transform business operations through automation, integration, and process optimization

About the role

As a (Junior) ServiceNow Developer, you will become part of a long-term customer project on the ServiceNow platform. The focus is not on frequent project changes, but on continuity, professional growth, and steadily increasing responsibility over several years.

From day one, you will work in a professional development environment, supporting experienced developers and Solution Architects. You will gradually develop from a hands-on junior into an independently working developer. Along the way, you will learn not only the technical aspects of the platform, but also clean development standards, performance-oriented thinking, and sustainable platform architecture.

What you will do

Contribute to ServiceNow development

• Support the configuration and development of ServiceNow solutions (e.g. ITSM, CSM, Workflow Automation).

• Implement clearly defined development tasks under the guidance of experienced team members.

• Develop and adapt Business Rules, Script Includes, Client Scripts, and UI Policies.

• Assist in analyzing existing implementations and gradually refactoring them.

Technical growth in a project context

• Gain hands-on experience with server-side JavaScript logic (e.g. GlideRecord, basic data processing).

• Develop an understanding of data models, relationships, and fundamental performance considerations.

• Support testing, bug fixing, documentation, and knowledge sharing within the project team.

• Gradually take ownership of defined topic areas within the project.

Collaboration within the project team

• Work closely with experienced developers, Solution Architects, and business roles.

• Participate in sprint meetings, reviews, and technical alignment sessions.

• Operate within structured, predictable project setups with clear points of contact.

• Communicate primarily in German within the project, with occasional use of English.

Special project context

The target project is designed for the long term (several years) and is technically demanding. Within this environment, you will encounter:

• Extensive Script Includes with complex business logic

• Multi-stage data processing and server-side logic

• Active consideration of performance and query optimization

As a junior, you will not be left on your own. You will work as part of a team and be deliberately introduced to these topics step by step. The expectation is not that you master everything immediately, but that you bring curiosity, technical interest, and persistence to grow into this depth over time.

What you should bring

Must-haves

• Practical experience with the ServiceNow platform

• Basic knowledge of JavaScript and an interest in server-side development

• Understanding of structured software development and clean code principles

• Very good German skills (minimum B2) and good English skills

• Willingness to commit long-term to a project and grow professionally

• Reliable, structured working style and a desire to truly understand how things work

Nice to have

• Initial experience with Script Includes, Business Rules, or GlideRecord

• Basic knowledge of web technologies (HTML, CSS, REST)

• Understanding of IT service processes (e.g. basic ITIL knowledge)

• First exposure to agile ways of working (Scrum)

• ServiceNow certifications (e.g. CSA) or a clear plan to obtain them

What you can expect

• A long-term project with planning security instead of constant context switching

• Structured onboarding and close technical support from experienced colleagues

• Real development opportunities – technically, professionally, and within the project

• International collaboration with clear, German-speaking project communication

• An environment where clean development, learning, and stability matter more than short-term speed

• Market-aligned compensation appropriate to junior level and development path

Our Culture

Becoming a part of The Cloud People means joining a team where the culture is built around the 4 F’s:

Fun – We foster a social and inclusive work environment.

Fair – Our transparent grading system promotes people based on their skills and knowledge, offering growth through training and certifications.

Focus – We are a pure-play, highly specialized ServiceNow partner, dedicated exclusively to helping customers maximize their investment in the platform with deep expertise and best practices. -

Future – We believe in a modern, flexible, and fuss-free workplace that encourages creativity and minimizes unnecessary reporting.