ServiceNow Business Analyst
The Cloud People, is a Full ServiceNow Lifecycle Partner that is growing rapidly in Europe, US and Brazil. For our offices in Norway (Oslo) and Sweden (Stockholm) we are looking for a Business Analyst
Job description
As a Business Analyst, you will play a crucial role in bridging the gap between business needs and the ServiceNow engineering team. In this role, you will be responsible for gathering and analyzing business requirements, designing solutions, and ensuring that the final product aligns with business objectives. This involves enhancing processes, coordinating with stakeholders, and meticulously documenting requirements. A key responsibility is to understand the client's business challenges and effectively communicate these needs to the ServiceNow engineering team.
Responsibilities include:
Requirements Gathering and Analysis:
- Collect, document, and analyze business requirements from various stakeholders.
- Map and understand current business processes and identify areas for improvement.
- Define clear and measurable requirements that the development team can use as a foundation for development.
Process Improvement:
- Analyze existing business processes and suggest improvements to increase efficiency and productivity.
- Create process flowcharts and other documents that illustrate how new systems or processes will function.
Solution Design and Validation:
- Collaborate with the development team to develop solutions that meet business requirements.
- Perform testing and validate that the solution works as expected and meets business objectives.
- Manage changes in the project and update requirement documentation as necessary.
- Conducts system testing and facilitates user acceptance testing
Communication and Coordination:
- Act as a liaison between business stakeholders and the development team.
- Ensure that all parties have a common understanding of the requirements and solutions.
- Facilitate workshops and meetings with stakeholders to gather requirements and present solutions.
Reporting and Documentation:
- Prepare reports, test plans and documentation describing processes, requirements, solutions, and changes.
- Monitor project progress and ensure that solutions are implemented as planned.
Personal Attributes:
- Detail-Oriented: Ability to work accurately with complex data and documentation.
- Proactive: Ability to identify issues and opportunities at an early stage.
- Team-Oriented: Strong collaboration skills and the ability to work well in a team environment.
Qualifications
- 3+ years of business analysis experience or a related field
- Degree or equivalent in Business, Information Systems, or Computer Science
- Prior working knowledge of ServiceNow
- Experience with Agile
- Fluent English and Norwegian or Swedish
- Ability to understand business processes and their definitions
- Solid problem solving and analytical skills
- Ability to work effectively with people at all levels of the organization
- Client-focused approach with outstanding interpersonal skills
- Department
- Delivery
- Locations
- The Cloud People, Stockholm (Sweden), The Cloud People, Oslo (Norway)
- Remote status
- Hybrid Remote
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About The Cloud People
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ServiceNow Business Analyst
The Cloud People, is a Full ServiceNow Lifecycle Partner that is growing rapidly in Europe, US and Brazil. For our offices in Norway (Oslo) and Sweden (Stockholm) we are looking for a Business Analyst
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